DNA Mokkula

I am trying to set up a DNA Mokkula 4G LTE WLAN S. Please help!

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  • OK. The SIM card is inserted. The battery is charged. I see the network and connect to it with my laptop. I am asked for an 8 digit WLAN password. Fine so far.

    Now I am on a DNA page. I am requested for an administrative password and I enter the 5 digit number. So far, so good.

    What happens next? I try to access an Internet page and get an error message, something like 'no data'. The Mokkula router says: SIM not present. Searching for network....

    Somewhere along the way, I am asked for a user ID and PIN code, but I cannot fill that in because I do not have a user ID.

    (We have to go through this with my iPod touch and the other computers in the house, so I would really appreciate help.)

    Thank you!

    karen

    karen
  • BTW: IE11 freezes; when the DNA page (log in with admin password), it is in some other browser, but it does not function properly there.
    I

    karen
  • Hi Karen!

    The user ID can be left blank. The standard PIN code for any DNA subscription is 1234. Once you have entered it once, you can remove the PIN prompt, in order to connect automatically to the internet in the future.

    After that, it should be working really. Please let us know if there are any other problems!

    DNA Emma Customer Consultant
  • OK. The SIM card is inserted. The battery is charged. I see the network and connect to it with my laptop ( mac ). I am asked for an WLAN password. Fine so far.

    Now I am on a DNA page. i try to connect , but always there is written:
    please topup your prepaid.

    on my just bought data prepaid tablet 3 g - 4 g verkossa,

    Somewhere along the way, I am asked for a user ID and PIN code, but I cannot fill that in because I do not have a user ID.

    (We have to go through this with my iPod touch and the other computers in the house, so I would really appreciate help.)

    Thank you!

    birgitwidmer
  • Hello!

    If it says "topup your prepaid" you are probably using a DNA Dataprepaid subscription, and the data on the sim card has probably run out. If you haven't used the internet at all with this SIM card i recommend you contact the customer care at 044 144 044 so we can look into the matter.

    If you are certain that you have used up your data you can do a topup at this adress: https://lataa.dna.fi/fi-dna-webtopupapp/webtopu...

    DNA Juuso Customer Consultant
  • kiitos kiitos,
    nyt kaikkia toimi hyviin !
    minä soitan 044 144 044 and i got all information!
    I had to cancel my old prepaid data before install the new one.

    birgit

    birgitwidmer
  • How do I add minutes to prepaid Mokkula?

    AH
  • Hello AH.

    You can purchase a voucher at R-kioski shop or visit https://laturi.dna.fi/

    Regards,

    DNA Juuso Customer Consultant
  • I purchased a voucher now I don't understand how to load the minutes on the device?

    AH
  • Hello AH.

    You can call us at 044144044 or you can do it yourself here: https://lataa.dna.fi/fi-dna-webtopupapp/webtopu...

    Regards,

    DNA Juuso Customer Consultant
  • How can i change my DNA mokkula passowrd?

    ujef mansuri
  • Hi Ujef!

    It depends on which type of Mokkula modem you have, but generally, both the admin password and the WLAN password can be changed at the admin site http://dna.mokkula. The default admin password needed to make changes varies for the different models, but should be available in the quick guide (12345, 1234 or admin, usually).

    Device specific instructions can also be found in Finnish at https://www.dna.fi/tuki-mokkulat.

    DNA Emma Customer Consultant
  • Hi, I´ve a DNA mokkula internet and i try to install on my lap macbook pro 10.10.1 and it´s not working, could you help me pelase.....
    Thanks in advance

    Rosa
  • Hello Rosa.

    Unfortunately there is some compatibility problems with our mokkulas and the new OS X Yosemite software from Apple.

    The problem should be fixed sometime this week, you can manually download the Mobile Partner software as a temporary fix:

    http://consumer.huawei.com/en/support/downloads...

    Regards,

    DNA Juuso Customer Consultant
  • Hey Juuso,
    Unforunately didn´t work, actually the download came with damages and destroyed my pen .
    So any other help?
    My mokkula is E353 HSPA+

    Thanks

    Rosa
  • Hello!

    Can you please give us a call at 044144044 or send us an email with your customer details to mobiiliasiakaspalvelu@dna.fi so we can investigate this further.

    Regards,

    DNA Juuso Customer Consultant
  • I wonder now internet is very bad or low in nokia if my next bill will also be lower!!!?

    Eddy Renard
  • The comment has been moved to a separate post.

    Arttu
  • Hi Eddy!

    For invoice questions and technical issues, please contact the customer service directly at 044 144 044 or mobiiliasiakaspalvelu(at)dna.fi (mobile connections) or dnawelho(at)dna.fi (broadband), so we can look into the specifics of your connection and get to the bottom of the problem.

    DNA Emma Customer Consultant
  • Hello,

    i am trying to install DNA mokkula 4 G E3372 on my mac (10.9.5). 'Mobiililaajakaista ohjelmisto cannot be opened because of a problem.' In the shop they reassured me that it will be working on my computer. Can you help?

    Thank you, Herta

    Herta
  • Hello Herta!

    There have been some problems with this device and Mac computers lately. There is however a download fix available.

    If you visit https://www.dna.fi/tuki-dna-mokkula-e3372 and scroll down to where it says "Mokkula ei toimi MAC 10.10:ssä (Yosemite)" and press HiLink_Mac1010.zip a file can be downloaded to the computer that should fix this issue.

    Regards,

    DNA Juuso Customer Consultant
  • Hello,

    thanks for your answer. I tried that yesterday, couldn't install the downloaded file, received the message that it is designed for Mac 10.10 (not 10.9.5). I will try it again today, maybe your link is updated. Disappointing since I specifically asked whether there are problems with the device used on Mac in the shop. Friendly but probably uninformed service, a broken leg makes me a bit less flexible and troubled by that error. I'll post if it works.

    Br, Herta

    Herta
  • Hello again,

    the link is not opeining - same problem: it briefly appears to open, the disappears. one option would be to update to 10.10 and try the link again?

    Regards, Christiane

    Herta
  • Hi Herta,

    there have been issues with that model and Yosemite (10.10), so that is why the link specifically should be a fix for those issues. To our knowledge, it has worked with 10.9 without any problems. Does the error message give you any other information about what the problem is?

    DNA Emma Customer Consultant
  • Hi,

    the link given by you as the mokkula appears to open and disappears immediately - i never got to proceed with the installation process.

    I never got any error message when trying to install your link. I got an error message twice in the beginning when trying to install the mokkula, after those 2 tries an icon appears and disappears, no error message anymore. Unfortunately I don't remember the whole error message.

    Herta

    Herta
  • Sorry if I was unclear, I was referring to the error message you mentioned earlier, but I understand if you don't remember it. If you connect the mokkula to your computer and go to http://dna.mokkula, can you access that page at all? If not, can you find the mokkula listed as a separate CD-drive (HiLink)? If so, you should be able to manually start the installation by clicking that.

    DNA Emma Customer Consultant
  • thanks for the quick answer!

    http://dna.mokkula doesn't open either - it opened first, then didn't find the server, tried several times on safari and firefox. the cd-drive is not to find anywhere.

    Herta
  • ok,

    went offline and connected the mokkula. tried to open the dna.mokkula link once more and it worked. also the internet started to work immediately without feeding any salasanaa / käyttäjätunnusta. dna.mokkula finds the mokkula, on my computer I find the downloaded HiLink file.

    so the HiLink downloaded from your link (Mac1010 zip) is showing as an icon, i still can't open it (appears and disappears). is that how it is supposed to work? i might try what happens when i delete it from the computer.

    dna.mokkula page didn't allow me to feed in my käyttäjätunnus & salasana, that worked out on the page i got when signing the contract: palvelu.dna.fi.

    do you understand what went wrong in the beginning, or what fixed the problem? am curious how the connection will work from now on.

    best regards, christiane

    Herta
  • and thanks for your help!

    Herta
  • The dna.mokkula page is for administrating the connection, like e.g. changing network settings. For regular day-to-day usage, you do not have to log in there at all, you can just go to whatever web page you like once you're connected to the internet.

    The username and password you have received is for our self service at palvelu.dna.fi, where you can check your subscription information, invoices etc. The login is not the same.

    Since the HiLink is specifically for 10.10, it probably will not work for your 10.9 at all, so you should be able to just remove it.

    DNA Emma Customer Consultant

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