DNA Mokkula

I am trying to set up a DNA Mokkula 4G LTE WLAN S. Please help!

karen Report inappropriate content

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  • OK. The SIM card is inserted. The battery is charged. I see the network and connect to it with my laptop. I am asked for an 8 digit WLAN password. Fine so far.

    Now I am on a DNA page. I am requested for an administrative password and I enter the 5 digit number. So far, so good.

    What happens next? I try to access an Internet page and get an error message, something like 'no data'. The Mokkula router says: SIM not present. Searching for network....

    Somewhere along the way, I am asked for a user ID and PIN code, but I cannot fill that in because I do not have a user ID.

    (We have to go through this with my iPod touch and the other computers in the house, so I would really appreciate help.)

    Thank you!

    karen

    karen
  • BTW: IE11 freezes; when the DNA page (log in with admin password), it is in some other browser, but it does not function properly there.
    I

    karen
  • Hi Karen!

    The user ID can be left blank. The standard PIN code for any DNA subscription is 1234. Once you have entered it once, you can remove the PIN prompt, in order to connect automatically to the internet in the future.

    After that, it should be working really. Please let us know if there are any other problems!

    DNA Emma Customer Consultant
  • OK. The SIM card is inserted. The battery is charged. I see the network and connect to it with my laptop ( mac ). I am asked for an WLAN password. Fine so far.

    Now I am on a DNA page. i try to connect , but always there is written:
    please topup your prepaid.

    on my just bought data prepaid tablet 3 g - 4 g verkossa,

    Somewhere along the way, I am asked for a user ID and PIN code, but I cannot fill that in because I do not have a user ID.

    (We have to go through this with my iPod touch and the other computers in the house, so I would really appreciate help.)

    Thank you!

    birgitwidmer
  • Hello!

    If it says "topup your prepaid" you are probably using a DNA Dataprepaid subscription, and the data on the sim card has probably run out. If you haven't used the internet at all with this SIM card i recommend you contact the customer care at 044 144 044 so we can look into the matter.

    If you are certain that you have used up your data you can do a topup at this adress: https://lataa.dna.fi/fi-dna-webtopupapp/webtopu...

    DNA Juuso Customer Consultant
  • kiitos kiitos,
    nyt kaikkia toimi hyviin !
    minä soitan 044 144 044 and i got all information!
    I had to cancel my old prepaid data before install the new one.

    birgit

    birgitwidmer
  • How do I add minutes to prepaid Mokkula?

    AH
  • Hello AH.

    You can purchase a voucher at R-kioski shop or visit https://laturi.dna.fi/

    Regards,

    DNA Juuso Customer Consultant
  • I purchased a voucher now I don't understand how to load the minutes on the device?

    AH
  • Hello AH.

    You can call us at 044144044 or you can do it yourself here: https://lataa.dna.fi/fi-dna-webtopupapp/webtopu...

    Regards,

    DNA Juuso Customer Consultant

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