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Activate SIM-Card

I´m new costumer. How can I activate the SIM-Card to top up my account for data package?

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  • Hello!

    To activate the subscription call to the user service 0800 412 582 and choose a language and it's done.

    After this you can top up the subscription at e.g. http://laturi.dna.fi from here you can also order a data package, or you can first top up with a certain amount and later visit http://m.prepaid.dna.fi with your phone and activate a data package from there.

    Regards,

  • Hello i want to know how to activate my DNA data prepaid tablet . I have tried to call the number0800 412 582 but the call was closed automaticaly

  • Hello

    The data prepaid is activated by using mobile data, no separate activation is needed. Calling is not supported with data prepaid subscriptions.

    Regards,

  • Hi, is there any other way to activate my data package without subscribing to one of the plan. Cause to subscribe, I need to have net connection and it's not available until I subscribe
  • Hi Ash,

    do you have a DNA Data Prepaid or DNA Super Prepaid which you need to register the data package to?


  • My Number says not an active DNA prepaid subscription. pleas help
  • Hi Vijay,

    Is the subscription new or have you used it before? The prepaid should first be activated by calling the prepaid user service at 0800 412 582.
  • hello .
    i have dna super perpaid number how can i know that when is the last validate.
    thanks
  • Hi Zia,

    you can send the message SALDO to the number 14600, then you'll get information about your balance and information about when it expires.
    DNA Linda Customer Consultant
  • i have DNA postpaid number how can i activate it?
  • Hi!

    If you have received a sim-card for your DNA postpaid subscription via post (letter), you first need to activate the order at https://aktivoi.dna.fi/. You'll need the order number and your internet banking information. If you don't have internet banking, you can activate the sim-card at DNA Kauppa (DNA Store) with a picture ID. If you have made the contract for the postpaid subscription at a DNA Kauppa (DNA Store), it should already be active and does not require additional activation. After activation, the sim-card starts working straight away.

    If you have any further questions or problems activating your order, please contact DNA Customer Care at 044 144 044.

    Regards,
    DNA Saara Customer Consultant
  • I am using my DNA prepaid sim card after two months . Its says its not active and shows no signal. Is there anyway i can solve this issue and use the same number again?
  • Hi!

    DNA Prepaid sim-cards are valid for 3-6 months after activation (depending on the type of prepaid subscription you're using) and 6-12 months from the last top-up. You can check the validity of your DNA prepaid subscription by calling 0800 412 582 (+358800412582 when calling from abroad). Calls to this number are free of charge. If you aren't able to call this number, please contact DNA Customer Care via email at palvelu@dna.fi and add your prepaid phone number to your message so that we can take a closer look at the validity of your subscription.

    Regards,
    DNA Saara Customer Consultant
  • Good day ,

    I have two two DNA prepaid sim cards (rajaton prepaid adn Super prepaid)
    I'm in Lithuania , is it possible to activate cards from Lithuania ?
    Thank You for Help
  • Hi Vilius,

    a DNA prepaid subscription must be activated in Finland before it can be used in any other country. So the first call, or the first mobile data transfer, should be made in Finland and only after that it can work in other countries as well. So if you didn´t use the cards at all, then you cannot unfortunately activate them in Lithuania.
    DNA Linda Customer Consultant
  • Hi,
    I last used my DNA prepaid sim card in Finland in February 2019. Is it possible to activate the sim I am currently in South Africa?
    Angel
  • Hello,

    it might be possible depending on the subscription type and if the subscription was ever topped up. If topping up via https://laturi.dna.fi doesn't work, the subscription is probably deactivated.

    Please see validity times here: https://tuki.dna.fi/org/dna-en/d/validity-of-prepaid-subscriptions-and-deactivation/

    You can also check your number by contacting DNA's customer service on +358 44 044 144 or palvelu@dna.fi (remember to provide us with the prepaid phone number).

    Regards,
    DNA Linda L Customer Consultant
  • Hi, I have a tablet card for my phone and only internet works and I can not fill my card with money when I tried from r kioski, I send SALDO to 14600 and what I got back was this :
    㱅浰瑹⁲数汹⁦牯洠獥牶楣攠灲潶楤敲�
    I can not receive phonecalls or text messages from anybody
  • Hi,

    perhaps you have got the DNA Dataprepaid subscription type if only internet works? You could perhaps find more information about your subscription and the state of it in the DNA Prepaid application or at m.prepaid.dna.fi. If not , just call DNA Customer Care 044 144 044 so that this can be checked out further.
    DNA Linda Customer Consultant
  • hello i renewed my sim card I can't activate my new sim card how can i do it i will be glad if you can help me.
    Mmb
  • Hi!

    Apologies for our delayed reply.

    Hopefully this issue has already been sorted but if not, please give DNA customer care a call on 044 144 044 and they can help you with the activation of your new SIM-card.

    Regards,
    DNA Saara Customer Consultant

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