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Call from abroad to Finland (from Greece)

Hi!
I have a DNA prepaid and I’m trying to call from Greece to Finland using international code (+358...). However, however every time I’m not connected to the needed number, cause I’m redirected to “customer support” that asks me to press 1 or 2 and etc.
I have balance more than 8 euros, so it’s enough to make a international call.

What is a problem? And how I can make a call? Thank you!

Comments

  • Hi!

    I'm sorry to hear about this issue with making a call from Greece to Finland! I hope it has already been solved but if not, please make sure you've connected to either Vodafone or Cosmote as these are the partner network operators in Greece. Try calling some other phone number and it that works, the problem is with the number that the call does not go through on. If calling any number always redirects you to the user service (that's what you probably mean by "customer support"), then there is some sort of problem with your subscription. It's always good to try restarting your phone as well.

    If the issue persists, please give us a call at +35844 144 044 (if you're able to call us) or send us an email at palvelu@dna.fi so that we can take a closer look at your subscription.

    Regards,
    DNA Saara Customer Consultant

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