Convert prepaid sim to postpaid sim

I would like to convert my registered prepaid sim to postpaid. However, when I approach the DNA kiosk, they declined stating that it is not possible. Please advise on conversion of the SIM card.
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  • Hi!

    Changing from a Prepaid subscription to a Postpaid subscription is unfortunately not possible at the moment. You can however transfer your registered DNA Prepaid subscription to another operator which will turn it into a Postpaid one. Then if you want a Postpaid subscription at DNA, you can transfer your number back to DNA as a Postpaid subscription. Hopefully this helped!

    Regards,
    DNA Saara Customer Consultant

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