DNA cable network updates
DNA is updating cable network frequencies in all regions where we have a cable network during this spring and summer. The last update was done in the Oulu region at the end of May, and up next on Tuesday 9.6 (by 15:00) are Helsinki, Espoo, Vantaa and Kauniainen. Newer TV’s and digiboxes automatically pick up the channels when the device is restarted after the update. If yours does not, please restore the factory settings of the device (see the user manual for instructions). If a software update is available for your digibox, it is a good idea to run the update beforehand.
Restoring the factory settings does not delete recordings, but if you have scheduled later recordings, you will need to reset those. Any favorite channel lists also must be set up again. If the channels are still not available after restoring the factory settings, please check the antenna cable and connections, as e.g. faults in the cable or outlet might show up only after the update. In that case, please detach the antenna cable and possible splitter and reattach them after a while. If needed, you can also try another antenna cable. The antenna cable should be max. 4 meters long and not extended in any way.
Part of the channels will be aired on parallel frequencies for about two weeks after the update. This is a way to ensure that the main basic channels are still visible, even if the factory settings have not been restored immediately after the update. These channels are Yle TV1, Yle TV2, Yle Fem, Yle Teema, MTV3, Nelonen, Sub and JIM, as well as the radio channels received on digibox Yle Puhe, Yle Mondo and Yle Classic.
The cable network update is done to improve the network capacity, enabling us to offer e.g. a wider range of HD channels and more capacity for high quality cable broadband. Simultaneously, some of the payable channels switch places to make the setup clearer for the user.
How the update affects you:
- Restoring the factory settings of a digibox does not delete recordings
- Recordings scheduled for a later time need to be reset
- Any favorite channel lists are to be done again
- If the DNA TV app (previously DNA Welho MatkaTV and DNA Welho Viihde) is used in a digibox, you need to login again after restoring factory settings
- Some channels change places