DNA Super Prepaid doesn't work

I have money on the card, but the internet just doesn't work at all. What should I do?

Comments

  • Hi Lina,

    if you have registered to the DNA Prepaid application, you need to buy an additional datapackage to your DNA Super Prepaid subscription, in order to be able to use internet. Please check here: https://www.dna.fi/prepaid-english and "Unlimited 4G mobile data"-> "Choose the package best matching your needs". At laturi.dna.fi you can then choose the datapackage you want for your DNA Super Prepaid subscription (for instance Tehonetti 30 days 100M for €19,90).

    If you don´t want to order any additional datapackage, you can unregister from the prepaid application and after that you will be able to use the ordinary balance for internet again and that´s €0,99 / day for every day that mobile data is used.
    DNA Linda Customer Consultant
  • How do I unregister from the prepaid application?
  • Hi Lina,

    in the application, choose "Muut" as here in the picture to the right:


    Then you´ll see the option "Poista sovellus käytöstä" (disable/uninstall the application)

    Have a great weekend!

    DNA Linda Customer Consultant

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