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Hi, I was trying to make an online payment and they asked for a "mobile certificate". I don't have online banking so I couldn't buy it from the online store. How do I get one otherwise?
A mobile certificate can be activated to your subscription at a DNA Kauppa.
At the moment it is only compatible with subscriptions named Onni / Joustava, so if you are using a Äly / Rajaton subscription or a Prepaid subscription sadly it cannot be activated to it.
Hello, I have a prepaid subscription for over 3 years now. Is it possible nowadays to activate this "mobile certificate"?
If not, can I change my subscription type to "Onni / Joustava" and preserve my current phone number?
Thanks in advance.
it is not possible to connect the mobile certificate, "mobiilivarmenne" to Prepaid lines unfortunately.
If you register your Prepaid line, it would be possible to change it into a postpaid line, but only to some of the subscription types that we now have for sale (Äly, Rajaton, Superälypaketti, Mini Data) and they do not have mobile cerfificate. Onni and Joustava subscription types aren´t for sale anymore.
I have a postpaid number.What should I do to get mobile verification?
First i suggest to try if your subscription support mobile verification.
Input phone number and a 4-8 digit long code in the "Häirinnänestokoodi" and press "Jatka". If an error occurs, contact DNA Customer Support at 044 144 044.
As the subscription is registered for mobile verification, press this link https://mobiilivarmenne.dna.fi/mc/register/start# and follow the steps. Unfortunately the steps is in Finnish. If needed, call DNA Customer Support for guidance.
How come you dont support mobile certificates on your new subscriprion plans you should be able to make them available as allot more places on the web has that option and without it people cant use a nfc payment becouse that fuction demands a mobile certificate sim to work.
it is possible to connect mobile certificates to new subscription plans nowadays as well. If there were problems with the registration, it might be that DNA Customer Care need to allow the service for you in the system at first. Please contact DNA Customer Care by phone +358 44 144 044 and give your personal information, and I am sure that this matter can be sorted out.
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