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Impossible to get France 2

I have MIX 8 and after several reset to factory my TV and card still I can't find TV channel France 2. I called costumer service they told me to reset to factory my TV and should find France 2 on channel 485 but on my TV channel 485 is Nelonen Pro 3 HD. Now impossible to get Costumer Service. Could you tell me on which channel I can find France 2 it is not listed on all my TV channel?

Cordially

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