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New TV card not recognized by new Digibox

I just replaced my old digibox and modem for a new Digibox, and new modem and when I opened the digibox there was no tv card included, so I tried using old card but it wouldn't work on new digibox. I called customer service and they sent me a new tv card. The problem is, that it now said to insert new card before turning on new digibox and follow the setup instructions, which was done when I connected the box a few days ago. The new card is not being recognized now and I am left with no new (or old) tv package. How do I get new tv card to work now?


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