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No acces 6 for stations I paid for in my mix 8

Hi, I cannot see some of the channels I paid for in my mix 8, cirkus works , as does Eurosport, but not bbc world and arte etc.. very weird ( and annoying)
What can I do?


  • Hi Maria,

    You can check all the cables and connections and do a new channel search at first. For instance BBC world news can only be seen nowadays if you have a HD Ready device, so please make sure that you either have a Cable / Antenna HD Ready TV and a CI + card reader that is linked to your TV card in our system,  or if your TV is not Cable / Antenna HD, then you need a HD Digibox, which needs to be linked to your TV card.

    If the problem continues, please contact DNA Customer Care at 044 144 044 so that your services can be checked and trouble shooting can be done.
    DNA Linda Customer Consultant

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