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Refund on Dna prepaid card recharge amount

Hello,
I have recharged €30 on my prepaid card but unfortunately i inserted the wrong phone number during the transaction. Can you help me to transfer the fund to another phone number ?

Thanks!

Edit: reference number and phone number deleted for safety reasons.

Comments

  • Hi!

    I deleted the reference number and phone number from your message for safety reasons as this is a public forum.

    I'm sorry to hear about the unfortunate mistake that was made during the top-up of your Prepaid subscription. Unfortunately it is not possible to redirect top-ups or transfer credit from one Prepaid account to another and that's why it's so important to make sure the inserted Prepaid number is correct before proceeding with the top-up. I'm sorry for the inconvenience this situation may have caused you.

    Regards,
    DNA Saara Customer Consultant
  • I paid 10 Euro with my credit card at a r kiosk for a top of voucher but I lost to voucher I there a way that I can get another voucher. Thank you
  • Hi!

    There are no receipts of voucher purchases here at DNA so we are not able to send you a replacement voucher for the one you've lost. You can visit the R-Kioski you purchased the voucher from to find out if they are able to provide you with one. I cannot promise that this is possible but it's worth asking them about it.

    Regards,
    DNA Saara Customer Consultant
  • Hi,
    I paid 10 euro to DNA prepaid number, but money have never came. I paid with my Finnish bank account and I have a transaction invoice, could you check the situation?
  • Hi Olga,

    if you cannot still see the money on your balance, 24 hours after the top-up but money were charged from your account, please call DNA Customer Service at +358 44 144 044 and then give the prepaid phone number and all the payment information so that the payment can be checked.
    DNA Linda Customer Consultant

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