SIM card no network abroad


I am currently in France for a few weeks. Since I left Finland though, I have had no network available with my DNA SIM card. I have an unlimited data type of subscription.

I have tried enabling or not roaming on my phone with no success.

Could you help me with that?


  • Hi Robin,

    thank you for your message.

    At this site you can see that in France, we have got roaming agreements with Free Mobile and Orange. Have you tried to use one of these operators, through your phone's settings? Please try, and also try to see if 3G works if 4G wouldn´t work.

    Do you use a prepaid or a postpaid subscription? If it is a postpaid, it might perhaps be that your EU datapackage ends and you cannot use mobile data in roaming before you have topped up your subscription with more ordinary balance at ? Here you can see at " EU data fair use quotas with DNA prepaid subscriptions, " how much EU data is included in each package.

    For further trouble shooting, please contact DNA Customer care 044 144 044 so that the situation can be checked when we get your phonenumber ( we don´t ask for personal subscription information here since this is a public online forum)
    DNA Linda Customer Consultant

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