Transferring number to DNA

I took out a contract with DNA on 22 August, to switch from Saunalahti. Because my number was initially in my wife's name, it had to be transferred to me. This was completed on 26 August. Now, I am still waiting to hear from DNA about changing the number over. It stated it would take about a week but it is now almost two weeks. A week ago we contacted DNA chat to report this and they promised an email response. No reply has arrived.
I have the SIM card, but when will you finally tell me I can switch? I do not want to have to pay for two subscriptions at once...
Regards,
Richard Savage

Comments

  • Hi!

    In order for a number transfer to be successful (from one operator to another), the number in question has to be owned by you if the order was made in your name. From your message I can see that the original number transfer was made before the ownership of the number had been changed at Saunalahti. This would automatically cancel the number transfer as it cannot be transferred to your name at DNA when it's not in your name at the original operator.

    Have you checked your spam folder for an email answer from DNA Customer Care? I do apologize if no response was ever sent to you, that's not good at all! The message would have come from palvelu@dna.fi if you ever received one. You won't be invoiced from DNA since your number hasn't transferred to DNA (if it's still working with your Saunalahti SIM-card) so you'll only be getting an invoice for your subscription from one operator.

    Since this is a public forum, we urge you not to publish any personal information such as your phone number, social security number, address etc. Please instead contact us by phone at 044 144 044 or via email at palvelu@dna.fi so that we can take a closer look at your number transfer order. Since I don't have any of your customer information or order details to check, I can only assume that the original number transfer to DNA was canceled and needs to be done again now that the number is in your name but that can be checked when you contact DNA Customer Care. Hope to hear from you soon!

    Regards,
    DNA Saara Customer Consultant

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