To latest comment

Using my DNA prepaid in Slovenia for calls

Hello there, I made sure I have balance on my card but only the internet works for roaming in Slovenia. I thought maybe because the balance is too low so I bought a 7 days unlimited call and data plan. Still the call function doesn't work even for just receiving. It is urgent because I am dealing with the local custom office and they cannot reach me through my DNA number. Please get back to me as soon as possible. Many thanks!
Ruby Huang Report inappropriate content

Comments

  • Hi Ruby!

    Do you have a DNA Super Prepaid`? https://www.dna.fi/prepaid-english If you order the Rajaton 30 days package to the DNA Super Prepaid, you'll get 30 days of domestic calls and unlimited data in Finland, but not unlimited abroad. I recommend that you still try to recharge your DNA Super Prepaid with ordinary balance at laturi.dna.fi. In Slovenia we recommend the operators Telemach and A1 Slovenia so if you are not using one of these, please do a manual operator search in your phone. Have you also tried to restart your phone?

    This is a public online discussion forum so we cannot unfortunately solve private customer issues here. For more trouble shooting and instant help, I'd recommend you to call from another number to  DNA Fault Reporting 0800 300 500, or you can also chat at dna.fi for more help.
    DNA Linda Customer Consultant

Add your comment or create a new post

Your name and post can be seen by everyone.Your e-mail will never be shown publicly.